Terms for Online Sales to Consumers
Terms for Online Sales to Consumers
These are the terms and conditions on which we supply goods and services to you when you are purchasing goods through our website www.wealthlooks.com.
WEALTHLOOKS LTD (“we” and “us”) is a limited liability company established and existing in the Republic of Cyprus, operating under the same name, under company number ΗΕ 415920, with registered office and main business address at 74A, Arch. Makarios III, 1077, Nicosia, Cyprus and Taxpayer's Identification Code (T.I.C.) 10415920L and we operate www.wealthlooks.com . Please find further information on how to contact us, under the Contact Us section.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
You may have different rights depending on whether you are a business or consumer.
You are a consumer if:
(a) You are a physical person.
(b) You are buying products from us wholly or mainly for your personal use (not for use in connection with your commercial, business craft, or free professional activity).
These terms and conditions (“Terms”) apply to the order by you and supply of goods, services and digital content by us to you (“Contract”). No other terms are implied by trade, custom, practice or course of dealing.
The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract and to the extent permitted by law that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
You should print a copy of these Terms or save them to your computer for future reference.
In case of any inconsistencies with any other terms uploaded and available in our website these terms shall prevail with respect to sales to consumers.
These terms may have changed since you last reviewed them
Please make sure you read these Terms prior to making your order. These Terms have last been amended on 12.07.2023.
Where to find information about us and our products
You can find everything you need to know about us, Wealthlooks Ltd, and our products https://www.wealthlooks.combefore you order.
When you buy from us you are agreeing the following:
Sometimes we reject orders
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because a credit reference we have obtained is unsatisfactory, because we can't verify your age (where the product is age-restricted), because you are located outside our delivery areas or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
We charge you when you order and we accept your order. However, for some products we take payment at regular intervals, as might be explained to you during the order process. If your product is goods (rather than digital content or services), you will own it once we have received payment in full.
We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We're not responsible for delays outside our control
If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team at [email protected] to end the contract and receive a refund for any products you have paid for in advance, but not received, less reasonable costs we have already incurred.
Products can vary slightly from their pictures
A product's true colour may not exactly match that shown on your device or its packaging may be slightly different.
You're responsible for making sure your measurements are accurate
If we're making or supplying the product to measurements you provide, you're responsible for making sure those measurements are correct, if applicable.
We charge you if you don't give us information we need or do preparatory work as agreed with us
We charge you additional sums if you don't give us information we've asked for about how we can access your property for delivery, installation (if applicable) or to provide services or if you don't do preparatory work for installation (if applicable), as agreed with us. For example, we might need to re-deliver on another vehicle or with extra manpower or reschedule services.
If you bought online, you have a legal right to change your mind and you have 14 days to do so. Please check our PAYMENTS, RETURNS AND REFUNDS POLICY FOR CONSUMERS section for further information.
How to let us know.
To let us know you want to change your mind, please fill in the form available here or send us by email any other clear statement indicating that you have changed your mind at Customer Service Team at [email protected] .
You have to return the product at your own cost. If your product is goods, you have to return it (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the goods. You can:
· bring the product to one of our stores or by contacting our Customer Service Team: [email protected] . You will need your email receipt and the card you paid with.
· send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, including our collection arrangements for goods which can't be posted, see our PAYMENTS, RETURNS AND REFUNDS POLICY FOR CONSUMERS and Contact our Customer Service Team: [email protected] .
We only refund standard delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time.
You have to pay for services you received before you change your mind. If you bought a service we don't refund you for the time you were receiving it before you told us you'd changed your mind.
We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging (if applicable) is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team at [email protected] can advise you on whether we're likely to reduce your refund.
When and how we refund you.
If your product is a service, digital content or goods that haven't been delivered or that we're collecting from you, we refund you as soon as possible and within 14 days of you telling us you've changed your mind, subject to any restrictions provided in the section PAYMENTS, RETURNS AND REFUNDS POLICY FOR CONSUMERS. If your product is goods that you're sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment. We don't charge a fee for the refund.
You can end an on-going contract (find out how)
We tell you when and how you can end an on-going contract with us (for example, for regular services or a subscription to digital content or goods) during the order process and we confirm this information to you in writing after we've accepted your order. If you have any questions, please contact our Customer Service Team at [email protected] .
You have rights if there is something wrong with your product
If you think there is something wrong with your product, you must either bring it into one of our stores or contact our Customer Service Team at [email protected]. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law, subject to the applicable exceptions.
We can change products and these terms
Changes we can always make. We can always change a product:
· to reflect changes in relevant laws and regulatory requirements;
· to make minor technical adjustments and improvements, for example to address a security threat; and
· to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.
Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the product or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team at [email protected] to end the contract before the change takes effect and receive a refund for any products you've paid for in advance, but not received.
We can suspend supply (and you have rights if we do)
We can suspend the supply of a product. We do this to:
· deal with technical problems or make minor technical changes;
· update the product to reflect changes in relevant laws and regulatory requirements; or
· make changes to the product (see heading We can change products and these terms).
We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the product we adjust the price so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, you can contact our Customer Service Team: [email protected] to end the contract and we'll refund any sums you've paid in advance for products you won't receive.
We can withdraw products
We can stop providing a product, such as an ongoing service or a subscription for digital content or goods. We let you know at least 7 working days in advance and we refund any sums you've paid in advance for products which won't be provided.
We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us if:
· you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product,
· you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us within the deadline that was communicated to you.
We don't compensate you for all losses caused by us or our products
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
· Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
· Caused by a delaying event outside our control. As long as we have taken the steps set out in the section. We're not responsible for delays outside our control.
· Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
· A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
We use your personal data as set out in our applicable Privacy Notice(s)
How we use any personal data you give us is set out in our Privacy Notice(s) available in our website.
You have several options for resolving disputes with us
Our complaints policy. Our Customer Service Team at [email protected] will do their best to resolve any problems you have with us or our products.
We can transfer our contract with you, so that a different organisation is responsible for supplying your product.
We'll notify you to let you know if we plan to do this. If you're unhappy with the transfer you can contact our Customer Service Team: [email protected] to end the contract within the deadline prescribed in that notice.
You can only transfer your contract with us to someone else if we agree to this.
Nobody else has any rights under this contract.
This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
Variation
Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
Severance
Each paragraph of these terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If a court invalidates some of this contract, the rest of it will still apply.
If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later.
We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.